De Blauwe Zaal group: Mérula Wines and De Lamme Goedzak
Hospitality and tourism, Damme, near Bruges
Live in production
- The problem
- Boat and wine-tour bookings arrived by email and through GetYourGuide, and staff typed every one into a spreadsheet by hand.
- What we built
- A reservation and correspondence agent on an EU server. The boat lane answers guests, books straight into the live booking workbook and sends on its own between 08:00 and 20:00. The wine lane drafts every reply for a person to approve.
- Result
- A backlog of about 40 booking emails cleared in one day, every GetYourGuide booking entered, and a duplicate-booking check that runs every five minutes.

